Store Policy

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Pro-orbit Limited (referred to as “we”, “us” and “our”) is fully committed to protecting our customers. This Privacy Policy (the “Policy”) sets out the basis on which any personal information we collect from you or that you provide to us will be processed by us. Pro-orbit Limited has created this Policy to demonstrate our commitment to preserving the privacy of all visitors to our websites and customers of our products/services. We are committed to ensuring that all products, services and activities made available through our websites and stores are provided in a safe and secure environment.

This privacy notice aims to give you information on how Pro-orbit collects and processes your personal information through your use of this website and our mobile app.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

 

This Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. This Policy was last updated on 15.04.2019. 

 

THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

This privacy policy is here to help you understand what information we collect, why we collect it and what we do with it.  This is important, and we hope you will take the time to read it carefully.

Should you need to contact us for any reason, our contact telephone is 07906146633 or email us on info@pro-orbit.co.ukl.

 

The Information we Collect

 

There are many ways that you can engage with Pro-orbit – for example, you can browse our site, purchase our products or subscribe to our mailing list once available.

 

We Collect Information in the Following Ways

Information you give us – There are times when we may request information from you like your name and email address, e.g. to provide a newsletter or a subscription.

Information we get when you purchase our services or products – if you place an order with us for example, we will ask for your name, address, phone number, email address and payment details.  We may also store your IP address for fraud prevention purposes only.

In addition, we may also collect some of the following information:

• Details of your visits to our website e.g. which pages you visit, for how long etc.

• Details of when you contact us by email, phone or post.

How we Use this Information

We use the data you provide to enable us to fulfil our contract with you:

• We use your name and address details to process your order

• We use your email address and contact number to update you about your order status.

 

Sharing Your Information

We may share some of your data with 3rd parties to process your order and fulfil our contract with you or to improve our service to you.

• We share some of your data with our payment providers Stripe to process your payments and to prevent fraudulent transactions (We never store or have access to your complete card data and payment details).

• We share some of your data with our carriers or shipping agents e.g. Royal Mail, to deliver your orders to your chosen delivery address.

• We share some details of your visits to our site with our analytics providers, Google and Wix. These enable us to understand how you use our website and allow us to better improve your experience when shopping with us.

We may also be obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.

We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Our Commitment to Data Security

Pro-orbit is committed to protecting your information. To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We will not disclose any information obtained via our website to third parties without your prior consent nor do we sell your details or information.

 

What Rights you have over your Information

• You have the right to access your personal data (to ask us what information we hold about you).

• You have the right to ask for your data to be deleted or corrected.

• You have the right to ask us to stop processing your data.

• You have the right to stop receiving marketing from us. 

 

For all the above, please contact us. Where we are obliged to comply with your request we will do so as quickly as possible.  

This does not include any data we are obliged to keep for administrative, legal, or security purposes.